Hey BP,

Glad to hear you got somewhere with lowrance. There has been soooooo many instances in the last few months that have me almost pulling my hair out on the phone trying to find someone that cares enough about an customer service issue to say more than "there is nothing we can do" or "that's not our policy" or my favourite "it isn't our fault that....."

Kudos to the employee at Scheels that went the extra mile.

You gonna be up for Memorial Weekend?

Say hi to Jill and the boys for us.